“You do not lose your rights when you acquire Alzheimer’s.”
So stated the Toronto Ombudsman, Fiona Crean. But should City staffers have to be reminded not to bully and stonewall anybody, let alone a confused senior?
In her report, Crean found a city inspector and his supervisor ran roughshod over the woman, identified only as Ms W,, 75, whose obvious dementia made plain she could not understand what was happening, by chopping down her decades-old tree for no sound reason and stiffing her with the $4,800 bill.
“The inspector was cavalier and dismissive throughout,” Crean wrote in a report, released Thursday.
“(Municipal Licensing and Standards) was unreasonable, improperly discriminatory, unjust and mistaken in both law and fact.”
When the woman’s son, Mr, Y, tried to intervene in the case, he was ignored and stonewalled, with dozens of calls and e-mails disregarded over months.
Information that could have helped the woman and her son save the tree was withheld, Crean found.
For some strange reason this reminds us of service standards in Wolfville. Maybe it’s the tree cutting part, maybe it’s the stonewalling part, maybe it’s the bullying part, or maybe all three!
The new Toronto mayor wants such employees fired.
They should be dismissed,” the mayor said, after Toronto Ombudsman Fiona Crean released a scathing report on the case.
“I can’t tolerate behaviour like that,” he said.
Ford made customer service his first priority and says he’s going to insist on staff returning citizens’ calls and e-mails promptly.
How’s that for a new concept of municipal service? We hope this mayoral attitude gets spread around at the next High Powered Expensive Municipal Conference.
Related: Who is the bully? Don Cherry or the City Staffers?